We aim to provide a smooth and fair return and refund experience for all our customers. Please review the following terms:
Cancellation:
Orders can only be cancelled before shipment. If the order is already shipped, cancellation is not possible.
Upon cancellation of a paid order, the full amount paid by the customer will be refunded to their BookD Wallet.
Returns:
Eligible books can be returned after delivery. The refund amount will be credited to your wallet.
Shipping charges are non-refundable, unless the return is due to our mistake (e.g., damaged or wrong book).
In such cases, contact customer care with valid proof. After review, the shipping charge may be refunded.
The rest of the amount paid by the customer (excluding shipping charges) will be refunded.
Important note in case of individual item return or cancellation from coupon-applied orders:
Books priced below the applied coupon discount are not eligible for cancellation or return.
If cancelling or returning a book causes the order to violate the coupon’s minimum purchase condition, the full discount provided will be deducted from the refund of that item.
Even if the coupon condition is still met, the proportional discount received for the specific book will be deducted from its refund amount.
Taxes:
Any proportional taxes on cancelled or returned items will be refunded as well.